hello and welcome to your management system
My name is Luke and I believe you are here because you have a vision for your business and you want to enact it.
My priority is understanding your perspective, and with that, help you improve how you do business - not just with your bottom line, but your clients, your processes, your people.
Take a look around and get in touch to learn more about how Your Management System can help your business.
what I do
With Your Management System, I provide professional advice and consultancy services to growing aviation businesses. I am one of the most experienced professionals in the world for commercial specialised airborne operations and I've learned that what separates you from your competition is your management system.
The term 'management system' may have various definitions but, simply put, a management system is about how you do business. Having established a number of successful management systems, I understand that every organisation is unquestionably unique. Your vision, goals, market, competitors, risks, issues, deliverables, regulators, suppliers, products, services and people.
Don't take my word for it though, compare the below table with what you find in your own business
| TOPICS | IMPROVEMENT OPPORTUNITY? | EFFECTIVE MANAGEMENT SYSTEM |
|---|---|---|
| Finances | Growth trajectory unknown; costs breed with no control; tired shareholders | Sustainable growth; costs understood and controlled; margin assured |
| Direction (vision, objectives) | Understood by few; everything is a priority; objectives regularly delayed | Understood by all; VMOST cascades throughout; closer every quarter |
| Leadership | Emotive decision-making; accountability evaded; disconnected from the population | Informed decision-making; accountability owned; connected with the population |
| People | Accountabilities unknown; regular conflict | Accountabilities embraced; pulling in same direction |
| Policy and procedure | Outdated; regularly breached without consequence; "Doesn't apply to me" | Reflective; adhered to by all; 'Just Culture' |
| Risks | "Our top risks are um..."; risks lack ownership; risk assessments collect dust; risks materialise | Top risks understood; risks are 'owned'; risks are mitigated, monitored and reviewed |
| Change | People avoid it; benefits are questioned | People accept it; benefits are felt |
| Support | Seen as cost; "Just get on with it”; decisions made by the few | Seen as investment; “Hey, what do you need?; decisions made at all levels via delegation of authority |
| Operations | Delivered, with reliance on good-will | Sustainably delivered |
| Audits | Repeat findings raised; surface cause identified; “Who did that?” | Observations only (nil findings); root cause identified; “What happened and why?” |
| Meetings | Start late and overrun; issues repeat; attendees consent and evade | Start on time and end on time; issues are owned and resolved; attendees disagree and commit |
| Promotion (e.g. reporting, info sharing) | Mandatory occurrences only; "Who did that?”; lessons not learned or shared | Voluntary and mandatory; “What happened and why?”; things get fixed (ALARP); safety newsletters |
| Culture | All of the above | All of the above |
| Which are you closer to? | Fancy a chat? | Congrats! Sounds like an amazing business |
That's your management system and it's what I do best.